Can I refuse to accept delivery or cancel a shipped order?
JumpSport is always concerned about your satisfaction. However, should you decide to cancel a shipment in progress or refuse delivery of an item legitimately ordered from us, then a credit will be issued for the item as provided for in our Return Policy.If you are refusing delivery because the shipment appears damaged, we would prefer that you accept delivery of your item(s), and call us immediately if there is a concern. UPS will still pick up your package to return it to us if they are contacted within 24 hours. Contact our Customer Service department at 1-408-213-2551 to discuss your concerns, and we will do our best to remedy the situation. However, if you still want to return your item(s), we can arrange to have UPS pick them up from you.