What is your return policy for Wurf or AlleyOOP Ergonomic products?
If you decide that your Wurf Board, AlleyOOP Rocker Board, Wurf Desk or accessory product is not right for you within 60 days of receipt, the return process is easy. The product must be in saleable condition, include all original parts (such as the pump), and preferably be sent with original packing materials. Once the product has been received and inspected we can refund your purchase price in full. Customers are responsible for return shipping charges. If you prefer to have us arrange a prepaid UPS shipping label, $20 per item will be deducted from your refund for board products, and the actual return shipping costs will be deducted for the desk products. A 15% restocking fee may also be deducted from your refund for desk products.
The following types of items do not qualify to be returned for a refund:
- Promotional Wurf products which were provided free of charge.
- Wurf products returned without prior written authorization (RMA) from Wurf by JumpSport or returned more than 60 days after delivery of the product(s) to you.
- Wurf products attempting to be returned "freight collect."
- Wurf products not purchased directly from Wurf by JumpSport.
How do I return a Wurf or AlleyOOP Ergonomics item? Complete the Wurf RMA Request Form.