Missing, Damaged, or Defective Merchandise
JumpSport takes great pride in the products we offer. We are constantly evaluating the quality control of our products, and our packaging and shipping methods. Please inspect all components prior to assembly to insure that you do not have any missing, damaged, or defective parts. If you have a discrepancy, please call Customer Service at 1-408-213-2551 within 5 days of delivery of merchandise, to report any missing, damaged, or defective parts. JumpSport will take prompt action to remedy the situation.
Here's what we will do:
- If a part is missing, we will send it to you right away via USPS Priority Mail or UPS Ground (depending on the size of the part).
- If a part is damaged or defective, we will send a replacement and provide you with instructions on what to do next. We may request that you dispose of it, or we will arrange to have it picked up at no charge to you. Please keep all original packing materials, in case an item needs to be returned.
JumpSport does not pay for the cost of unauthorized repairs or returns. Please note that unidentifiable or unauthorized returns will be refused. All returns must have a Return Merchandise Authorization (RMA) number issued by JumpSport (see Return Policy above for details).
If you are not assembling your purchase yourself, check to be sure all parts are included and in good condition prior to the scheduling of a third party to assemble your purchase. JumpSport is not responsible for any installation costs incurred as a result of missing, damaged, or defective parts.