How does freight delivery work?
JumpSport and AlleyOOP rectangle trampolines and replacement pads, DoubleBounce trampolines, AlleyOOP VariableBounce trampolines and large quantity orders will ship via a freight carrier instead of a parcel service like UPS or FedEx. The freight carrier will contact you via phone to schedule a delivery appointment. In some instances, we use Estes Express Freight where deliveries are made via curbside with no appointment or signature required. JumpSport will notify you by email if your order is shipping with Estes Express.
If the freight company leaves you a message, please call them back to schedule your appointment in a timely manner. JumpSport cannot be held responsible for any storage charges incurred as a result of a customer failing to schedule a delivery appointment with the carrier in a timely manner.
Someone over the age of 18 will need to be present during delivery to sign for the items. All shipments coming via freight are brought to the curbside only. The driver will usually help you lift the item off the truck to the curbside. Please note the following important details about freight delivery:
- Please follow the instructions regarding freight delivery that can be found on your sales order.
- You will be responsible for moving the items into your home or backyard once it has been removed from the truck at curbside. Freight delivery personnel are not required to move the item beyond curbside into your home or backyard (some will do so if you ask politely and offer a nice tip).
- Additional costs may be incurred if you live on a small street that is not accessible via a freight truck. In such cases, the freight company will need to transfer your purchase onto a smaller truck for delivery. If you know that large moving trucks cannot access your street (a problem in some cities and rural areas), you must let us know before placing your order so that we can notify the freight service and obtain a cost estimate for you. For any questions regarding freight delivery, please contact our Customer Service department.