How does freight delivery work?
JumpSport and AlleyOOP rectangle trampolines and rectangle replacement pads, AlleyOOP DoubleBounce trampolines, AlleyOOP VariableBounce trampolines (for the following states: MT, WY, CO, NM, TX, OK, KS, NE, SD, ND, MN, IA, MO, AR, LA, WI, IL, MS), and large quantity orders will ship via a freight carrier instead of a parcel service like UPS or FedEx. CA, OR, WA, and Las Vegas, NV orders will ship via Estes Express Freight and will be delivered curbside with no appointment or signature required. For other locations, you will be contacted via phone to schedule a delivery appointment.
NOTE: Due to increased order volume and reduced shipping staff, freight orders are running a week behind. This typically adds an additional 3-5 business days at the delivering terminal.
If the freight company leaves you a message, please call them back to schedule your appointment in a timely manner. JumpSport cannot be held responsible for any storage charges incurred as a result of a customer failing to schedule a delivery appointment with the carrier in a timely manner.
Someone over the age of 18 will need to be present during delivery to sign for the items. All shipments coming via freight are brought to the curbside only. The driver will usually help you lift the item off the truck to the curbside. Please note the following important details about freight delivery:
- Please follow the instructions regarding freight delivery that can be found on your sales order.
- You will be responsible for moving the items into your home or backyard once it has been removed from the truck at curbside. Freight delivery personnel are not required to move the item beyond curbside into your home or backyard (some will do so if you ask politely and offer a nice tip).
- Additional costs may be incurred if you live on a small street that is not accessible via a freight truck. In such cases, the freight company will need to transfer your purchase onto a smaller truck for delivery. If you know that large moving trucks cannot access your street (a problem in some cities and rural areas), you must let us know before placing your order so that we can notify the freight service and obtain a cost estimate for you. For any questions regarding freight delivery, please contact our Customer Service department.