How do I track my order?

We do our best to keep your shipping status updated on your jumpsport.com account, however sometimes there can be a delay in the status. Please use the tracking emails to confirm shipment.

Orders typically ship 1 to 2 business days after you receive the order confirmation email.
Most items ship via UPS or FedEx and will email you directly with tracking information.
- If your order is being shipped via freight delivery we will email you with the name of the freight company and your tracking (Pro) number, 2-3 business days after receiving your order.
- Some orders will be shipped via USPS and we will email you the tracking information.
- If you do not receive an email with tracking information, the email may have been blocked or sent to a spam folder. Please check your spam folders to be sure that the email did not get filtered there.
Your order will usually arrive at your doorstep in approximately 5 business days, but could take up to 15 business days.

*Important: Our staff is doing their best to ensure accurate tracking information is provided to all customers. Please allow for 2-3 business days for small parcels and 3-5 business days for larger backyard trampolines to receive tracking information. At that point, if you still haven’t received tracking information, please contact us at orders@jumpsport.com

After you receive your tracking number by email (see above paragraph), you can then track your shipment through the online tracking service provided by the parcel service:

www.ups.com
1-800-742-5877