How do I cancel my order?
If you wish to cancel your order, please contact Customer Service immediately at 1-888-567-5867 and have your order confirmation number ready.
If you are unable to contact Customer Service by phone, send an email immediately to firstname.lastname@example.org. On the subject line of the email, please include your order confirmation number and the word "CANCELLATION". For example, the subject line should say "SA0xxxxx CANCELLATION". Then in the body of your email, please state your full name, order confirmation number, and tell us that you would like to cancel your order. Any additional information that you can provide about the reason for your cancellation will help us to take care of your specific needs quickly and accurately.
Please call Customer Service back after sending the email (either the same day, or the following business day if it is after-hours) to follow-up and make sure your cancellation is being processed. The speed with which you bring the cancellation request to our attention will help ensure that your order does not ship, and that you do not have to pay any additional costs.
We offer FREE shipping on most of the products listed on our website, and fully absorb those costs if you keep your purchase. However, if you do not contact us to cancel an order before it leaves our warehouse, all shipping costs as well as the appropriate warehouse restocking fee (typically 20%) will be deducted from the purchase price before any refund is issued. For more information, see our detailed Return Policy page.