Do you offer free shipping on all your products?
We currently offer free shipping on most of our products shipped within the contiguous United States. Some parts orders (typically not featured on the website) do not have free shipping. Fitness shipments going to Hawaii or Alaska will incur an additional shipping charge. Shipments to remote or hard to access areas of the country, or that require transportation via ferry, may incur an additional shipping fee.
We do not ship internationally or to Territories of the U.S. (with the exception of small parts to Canada). Most orders ship via a parcel service. Due to their large size and weight, our Clearance Rectangular Trampolines and Blue Rectangular Safety Pads usually ship by way of reputable freight delivery companies. For our Hawaii customers, please contact us at (888) 567-5867 so we may create an estimate and obtain a shipping quote through Dependable Hawaiian Express before taking payment. For our Alaskan customers, you are responsible for securing a freight forwarder within the lower 48 states to receive the order and ship it on to you. Many customers have successfully used Alaskan Marine Lines who can be contacted at (800) 326-8346.
While we do accept returns within 30 days, if you return an item, cancel an order already shipped, refuse to receive a shipment, or provide an incorrect shipping address that causes an item to be returned, there may be deductible shipping costs as well as possible restocking fees. Read our Return Policy for more details.