When will my order arrive?

Estimated Delivery Times

Most Products typically take up to 3 days to ship from the warehouse closest to you in either Virginia and California. See the UPS ground maps below for estimated transit times. These products include JumpSport Fitness Trampolines, JumpSport Elite Trampolines, and most accessories (handles, anchors, ladders, and ProFlex basketball sets).

Freight Shipments require 5-15 days for delivery. These products include AlleyOOP trampolines and 10x17 replacement pads. Learn more about how freight delivery works

Replacement parts, fitness accessories, and DVDs typically ship from our California warehouse or from Texas when available. Reference the San Jose, CA map below for UPS ground estimated delivery times. Items under 2 pounds generally ship via USPS. 

Some replacement parts and accessories are only compatible with specific models. If our order processors think your order may have compatibility issues, we will hold the order 1 day to email you for confirmation.  If you would like to verify that the item you are purchasing is compatible with the JumpSport product you already own, you can send us your model information in the comment section of your order or email us at orders@jumpsport.com .

The maps below show the average number of business days for delivery via UPS ground. Orders must be placed by 6:00pm EST to qualify for next day processing. All delivery times do NOT include 1 to 2 business days needed for order processing. 

Delivery times are not guaranteed and carriers require 7-10 business days to investigate lost shipments. If you require expedited delivery service, please contact us. Unexpected delays, including weather or embargoes may be experienced. Once your order has shipped, we do our best to work with our shipping partners to meet the expected transit time. If you decide to cancel the shipment already in progress, your order may be subject to our return and restock fees according to our return policies

If you have additional questions, please call us toll free at: 1-888-567-5867

Many AlleyOOP backyard trampolines and accessories are in stock at local AlleyOOP Dealers nationwide!

Special shipping must be arranged for orders going to Hawaii, Alaska, or to a freight forwarder. 

Estimated Transit Time Map