JumpSport Fitness TV
How do I cancel my recurring subscription?
Once subscribed and signed into your account, you can cancel your recurring subscription by taking the following steps: Click Settings from the top navigation menu. Select Purchases tab Locate your subscription under section 'Active Plan' Select...
Terms of Service – JumpSport Fitness TV
1. Description of Service These Terms of Services are applicable to all users of an online media services and content distribution Services and community providing Services to through its website video streaming Services located under...
Why can’t I view videos anymore?
There are a few reasons you may not be able to view a video. Your account may have expired, so to check this, Login with your username and password. Select Dashboard from the top menu. Review your account information. Be sure that your credit card...
How do I update my billing information for JumpSport Fitness TV?
Once signed into your account, you can update your billing information by clicking My Account or Dashboard from the top navigation menu. Select Billing and update your billing information.
Can I watch videos using Chromecast and AirPlay?
Yes! Both Chromecast and Airplay are compatible with our site. To use Chromecast: Locate the Chromecast icon in the bottom right corner of the video you want to cast. Click the icon and select the correct Chromecast from the pop-up in your...
How do I get a refund for JumpSport Fitness TV?
If you signed up on the iOS app or Apple TV, and would like a refund: You have to request it through Apple: https://support.apple.com/en-us/HT204084 If you signed up on the Android app or Android TV, and would like a refund: You have to request it...
How do I watch on my smart TV?
If you have a Smart TV, such as Samsung, it may not be possible to log in or play the content from the built-in internet browser. In other words, it could work, but those browsers are not among our currently supported browsers. If you’d like to...
How do I login & watch with the Apple TV app?
Installing, logging in, and watching Here are the steps to install a tvOS app on your Apple TV if you are already a subscriber: Turn on your Apple TV (4th Generation) and open the App Store. Search for JumpSport Fitness TV — On Demand Trampoline...
I subscribed on Roku but can't access the content
**Roku access is back!** If you already have an active subscription purchased via Roku, the app will first attempt to link your purchase from Roku to an account on our site, but sometimes you may need to manually restore your purchase. To restore...
AirPlay from my iOS Device
If you have an iOS or iPadOS device, you can either mirror your device's screen or AirPlay directly from the mobile browser on your device. AirPlay is not supported on Android devices.Screen Mirroring Connect your iOS/iPadOS device to the same Wi-...
How do I log into JumpSport Fitness TV?
For web access, visit Video.JumpSport.com and click the "Sign In" button. For app access, download the JumpSport Fitness TV app via the app store associated with Apple iOS, Apple TV, Roku, or Android Mobile. You can either use your web login...
Reduce data usage while watching on Roku
If you are experiencing buffering or simply wish to not need as much bandwidth when watching JumpSport Fitness TV — On Demand Trampoline Workout Videos, you can configure your Roku to use a lower video quality by default.With your Roku device on,...
How do I subscribe in the Apple TV app?
Using the JumpSport Fitness TV — On Demand Trampoline Workout Videos Apple TV app, you can view the content on your TV. Follow these steps to subscribe right within the app:Add the Apple TV app to your device by searching for JumpSport Fitness TV...
If I cancel my subscription (membership) does it automatically expire?
Your membership will stay in place until the end of your billing cycle. An annual membership will expire 365 days after the date of purchase/activation. A monthly membership will expire on the calendar date of the day you purchased.Example: If you...
What happens after the free trial period to JumpSport Fitness TV?
If you do not cancel your JumpSport Fitness TV subscription before your free trial period ends, you will be automatically charged for your subscription.
How do I log in on the Roku channel?
Using the JumpSport Fitness TV — On Demand Trampoline Workout Videos Roku channel, you can view the content easily on your TV. Follow these steps to login:Add the JumpSport Fitness TV — On Demand Trampoline Workout Videos Roku channel to your...
How do I reset my password to JumpSport Fitness TV?
On the login page, click Forgot Password, enter the email associated with your account, and click Send Instructions. The instruction email will arrive in your inbox shortly. In the instruction email, click Reset Password and you will be directed...
Why am I required to enter my Credit Card information? Will I be charged during my free trial?
No, you won’t be charged during your free trial period. We require your Credit Card information to ensure an uninterrupted subscription access experience. You can cancel anytime before your free trial is over to avoid being charged.
Roku channel - How do I unsubscribe/cancel a subscription?
Since you subscribed via the JumpSport Fitness TV — On Demand Trampoline Workout Videos Roku Channel, you will need to manually cancel in Roku settings, as instructed here: https://support.roku.com/article/208756478-how-do-i-manage-or-cancel-a-...
How do I subscribe in the Roku channel?
Using the JumpSport Fitness TV — On Demand Trampoline Workout Videos Roku channel, you can watch our videos on your TV. Follow these steps to subscribe right within the channel:Add the JumpSport Fitness TV — On Demand Trampoline Workout Videos...
AirPlay from my macOS Desktop
If you have a macOS computer (MacBook Pro, iMac, etc.) you can use AirPlay to mirror your desktop to an Apple TV device that is connected to the same Wi-Fi network. There is currently no option to AirPlay directly from the player.Note: If you are...
What platforms/technology can I view on currently?
PC/MAC via any web browser; e.g. Google Chrome, Safari, etc.Apple TV; search JumpSport Fitness TV in App Store; download and loginiPhone; search JumpSport Fitness TV in App Store; download and loginiPad; search JumpSport Fitness TV in App Store;...
Apple TV App - How do I unsubscribe/cancel a subscription?
If you subscribed via the JumpSport Fitness TV — On Demand Trampoline Workout Videos Apple TV/tvOS app and want to cancel, you have to do so manually via the instructions from Apple here: https://support.apple.com/en-us/HT202039.Note: We are not...
How do I download the JumpSport app?
The JumpSport Fitness TV app is available through the following services:Web Browser: Visit Video.JumpSport.com on any Web Browser to create an account and/or log into your profile. JumpSport customers can access an extended 60-day free trial with...
Is buying/subscribing secure?
Our payment processor has been audited by a PCI-certified auditor and is certified to PCI Service Provider Level 1, the most stringent level of certification available. We enforce HTTPS for all sensitive data on JumpSport Fitness TV — On Demand...
My credit card is being declined for JumpSport Fitness TV. Why is that?
Many credit/debit cards have online purchase restrictions. If your card is being declined, please contact your credit card company to let them know the purchase you would like to make is valid. Also, certain credit/debit cards do not allow for...
How do I change my password to JumpSport Fitness TV?
Once signed into your account, you can change your password by clicking My Account or Dashboard from the top navigation menu. Select Password and update your password.
Can I watch videos on my TV without using an app?
Yes. By connecting your laptop directly to your TV with an HDMI cable, you will be able to watch videos from our site on your TV.
Can I watch videos on my phone or tablet without using an app?
Yes. Our website adapts to phone and tablet browsers so you can watch our content anywhere!
Why can't I find a particular video?
At JumpSport Fitness TV we want to help you move well and feel great. In order to do this, we regularly review, retire and/or refresh our workout videos. The decision to remove a video on JumpSport Fitness TV may be based on any or all of the...
My video does not playback smoothly. How can I fix this?
Video playback depends on several factors. To improve your playback experience, make sure you have a fast, stable internet connection in your current location. Please contact your Internet provider to see if there are any issues with the line or...
Why do some features change or disappear?
JumpSport Fitness TV is built and operated through a third-party technology provider. Technology features may be discontinued or changed from time-to-time. Most feature changes are based on user requests and/or advances in technology. They may...
I need to renew or extend my JumpSport Fitness TV free trial
If you signed up for a FREE Trial but were unable to access or use content right away, you can request a trial extension by emailing [email protected].
Which browsers are supported?
While we recommend using the latest version of Google Chrome, we also support Firefox and Safari browser released within the last five years. You may experience playback issues when using an out of date browser or any version of Internet Explorer.
How to I access JumpSport Fitness TV?
How to I access JumpSport Fitness TV?JumpSport Fitness TV can be accessed the following ways: Internet Browser: JumpSport Fitness TV OnlineApple: Download the AppRoku: Download the AppAndroid: Download the App