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Need help with your JumpSport product or order? Find friendly answers, setup guidance, warranty information and troubleshooting support.

JumpSport Help Center | Product Support and FAQs

When will my order arrive?

What is your return policy for Fitness products?

Warranty Request Form

Do you offer free shipping on all your products?

How do I track my order?

Can you ship to APO/FPO, P.O. Boxes, or international addresses?

What is your return policy for Backyard Trampoline products?

Return Request Form

How do I return an item?

How do I submit a Warranty Review Request?

What does not qualify for a refund?

Why do I need to provide my email address when I check out?

Missing, Damaged, or Defective Merchandise

How does freight delivery work?

How do I cancel my order?

What forms of payment do you accept?

I need help from an agent

Can I refuse to accept delivery or cancel a shipped order?

What is your return policy for Wurf or AlleyOOP Ergonomic products?

Product Availability and Substitutions

Do you charge sales tax?

How is my credit card charged?

I only received part of my order

Register Your Product

How do I use coupon codes at checkout and what if I missed it?

How do sales and price adjustments work?

What are your standard shipping terms?

General Help

Fitness Trampoline User Manuals

Can't decide on a Fitness Trampoline?

Fitness Trampoline Installation Videos

Should I get the 39" Premium or PRO?

What are EnduroLast Elastic Cords?

What are the differences between the 39" Essential & Premium Series fitness trampolines?

How are PRO fitness trampolines different?

What is the difference between JumpSport Home and JumpSport Fitness products?

Which Fitness Trampoline holds the highest weight capacity?

Become A Fitness Trampoline Reseller

How do I adjust the cords on my Essential, Premium or PRO Series Fitness Trampoline?

Do I need a handle bar for my fitness trampoline?

What is the warranty on fitness trampolines?

Can I use a fitness trampoline outdoors?

How high is the fitness trampoline off the ground?

Skirt vs Padded Petal Mat: What's the difference?

Soft, Firm, or Extra-Firm Cords: What's the difference?

How do I level-out my handle bar legs? They do not touch the floor.

How do I find replacement parts for my fitness trampoline?

Why does my mat have a different logo?

Why did you update your branding?

Become A Liquid Hydrogen Reseller

How do I search for a product?

Insurance for Rebounding Classes

Is JumpSport HSA/FSA eligible?

JumpSport Fitness Trampolines

Backyard Trampoline User Manuals

AlleyOOP DoubleBounce Installation Videos (Trampoline & Enclosure)

Backyard Trampoline Installation Videos

Safety Enclosure Installation Videos (Enclosure Poles, Net)

Trampoline Installation Videos, Older Models (Frame, Mat, Pads)

What is the warranty period for AlleyOOP products?

AlleyOOP & JumpSport Rectangle Trampoline Installation Videos (Trampoline & Enclosure)

What is PowerBounce?

Trampoline Accessories Installation Videos

Can I install my jumping mat upside-down?

AlleyOOP VariableBounce Installation Videos (Trampoline & Enclosure)

SkyBounce Replacement Parts

JumpSport Classic and Original (pre-2017) AlleyOOP Safety Enclosure Installation Tips

How do I find replacement parts?

Can I install my backyard trampoline on concrete?

What do you recommend for soft ground?

What is VariableBounce?

AlleyOOP Trampolines

How do I cancel my recurring subscription?

Terms of Service – JumpSport Fitness TV

Why can’t I view videos anymore?

How do I update my billing information for JumpSport Fitness TV?

Can I watch videos using Chromecast and AirPlay?

How do I get a refund for JumpSport Fitness TV?

How do I watch on my smart TV?

How do I login & watch with the Apple TV app?

I subscribed on Roku but can't access the content

AirPlay from my iOS Device

How do I log into JumpSport Fitness TV?

Reduce data usage while watching on Roku

How do I subscribe in the Apple TV app?

If I cancel my subscription (membership) does it automatically expire?

What happens after the free trial period to JumpSport Fitness TV?

How do I log in on the Roku channel?

How do I reset my password to JumpSport Fitness TV?

Why am I required to enter my Credit Card information? Will I be charged during my free trial?

Roku channel - How do I unsubscribe/cancel a subscription?

How do I subscribe in the Roku channel?

AirPlay from my macOS Desktop

What platforms/technology can I view on currently?

Apple TV App - How do I unsubscribe/cancel a subscription?

How do I download the JumpSport app?

Is buying/subscribing secure?

My credit card is being declined for JumpSport Fitness TV. Why is that?

How do I change my password to JumpSport Fitness TV?

Can I watch videos on my TV without using an app?

Can I watch videos on my phone or tablet without using an app?

Why can't I find a particular video?

My video does not playback smoothly. How can I fix this?

Why do some features change or disappear?

I need to renew or extend my JumpSport Fitness TV free trial

Which browsers are supported?

How to I access JumpSport Fitness TV?

JumpSport Fitness TV Tutorial

Privacy Policy

Accessibility Statement

JumpSport Inc. Patents

Is your site secure? How is my credit card protected?

Messaging Terms & Conditions

Messaging Privacy Policy

Legal

Instruction Manuals