Get quick answers about your JumpSport products, orders, shipping and returns.

Get help with JumpSport products, orders, shipping, returns, warranties and troubleshooting.

JumpSport

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General Help

When will my order arrive?

What is your return policy for Fitness products?

Warranty Request Form

Do you offer free shipping on all your products?

How do I track my order?

Can you ship to APO/FPO, P.O. Boxes, or international addresses?

What is your return policy for Backyard Trampoline products?

Return Request Form

How do I return an item?

How do I submit a Warranty Review Request?

What does not qualify for a refund?

Why do I need to provide my email address when I check out?

Missing, Damaged, or Defective Merchandise

How does freight delivery work?

How do I cancel my order?

What forms of payment do you accept?

I need help from an agent

Can I refuse to accept delivery or cancel a shipped order?

What is your return policy for Wurf or AlleyOOP Ergonomic products?

Product Availability and Substitutions

Do you charge sales tax?

How is my credit card charged?

I only received part of my order

What is your return policy for Free Wurf Board Promotions?

How do I use coupon codes at checkout and what if I missed it?

How do sales and price adjustments work?

What are your standard shipping terms?

Fitness Trampoline User Manuals

Can't decide on a Fitness Trampoline?

Fitness Trampoline Installation Videos

Should I get the 39" Premium or PRO?

What are EnduroLast Elastic Cords?

What are the differences between the 39" Essential & Premium Series fitness trampolines?

How are PRO fitness trampolines different?

What is the difference between JumpSport Home and JumpSport Fitness products?

Which Fitness Trampoline holds the highest weight capacity?

Become A Fitness Trampoline Reseller

How do I adjust the cords on my Essential, Premium or PRO Series Fitness Trampoline?

Do I need a handle bar for my fitness trampoline?

What is the warranty on fitness trampolines?

Can I use a fitness trampoline outdoors?

How high is the fitness trampoline off the ground?

Skirt vs Padded Petal Mat: What's the difference?

Soft, Firm, or Extra-Firm Cords: What's the difference?

How do I level-out my handle bar legs? They do not touch the floor.

How do I find replacement parts for my fitness trampoline?

Why does my mat have a different logo?

Why did you update your branding?

Become A Liquid Hydrogen Reseller

How do I search for a product?

Insurance for Rebounding Classes

Is JumpSport HSA/FSA eligible?

JumpSport Fitness Trampolines

Backyard Trampoline User Manuals

AlleyOOP DoubleBounce Installation Videos (Trampoline & Enclosure)

Backyard Trampoline Installation Videos

Safety Enclosure Installation Videos (Enclosure Poles, Net)

Trampoline Installation Videos, Older Models (Frame, Mat, Pads)

What is the warranty period for AlleyOOP products?

AlleyOOP & JumpSport Rectangle Trampoline Installation Videos (Trampoline & Enclosure)

What is PowerBounce?

Trampoline Accessories Installation Videos

Can I install my jumping mat upside-down?

AlleyOOP VariableBounce Installation Videos (Trampoline & Enclosure)

SkyBounce Replacement Parts

JumpSport Classic and Original (pre-2017) AlleyOOP Safety Enclosure Installation Tips

How do I find replacement parts?

Can I install my backyard trampoline on concrete?

What do you recommend for soft ground?

What is VariableBounce?

AlleyOOP Trampolines

How do I cancel my recurring subscription?

Terms of Service – JumpSport Fitness TV

Why can’t I view videos anymore?

How do I update my billing information for JumpSport Fitness TV?

Can I watch videos using Chromecast and AirPlay?

How do I get a refund for JumpSport Fitness TV?

How do I watch on my smart TV?

How do I login & watch with the Apple TV app?

I subscribed on Roku but can't access the content

AirPlay from my iOS Device

How do I log into JumpSport Fitness TV?

Reduce data usage while watching on Roku

How do I subscribe in the Apple TV app?

If I cancel my subscription (membership) does it automatically expire?

What happens after the free trial period to JumpSport Fitness TV?

How do I log in on the Roku channel?

How do I reset my password to JumpSport Fitness TV?

Why am I required to enter my Credit Card information? Will I be charged during my free trial?

Roku channel - How do I unsubscribe/cancel a subscription?

How do I subscribe in the Roku channel?

AirPlay from my macOS Desktop

What platforms/technology can I view on currently?

Apple TV App - How do I unsubscribe/cancel a subscription?

How do I download the JumpSport app?

Is buying/subscribing secure?

My credit card is being declined for JumpSport Fitness TV. Why is that?

How do I change my password to JumpSport Fitness TV?

Can I watch videos on my TV without using an app?

Can I watch videos on my phone or tablet without using an app?

Why can't I find a particular video?

My video does not playback smoothly. How can I fix this?

Why do some features change or disappear?

I need to renew or extend my JumpSport Fitness TV free trial

Which browsers are supported?

How to I access JumpSport Fitness TV?

JumpSport Fitness TV Tutorial

JumpSport Fitness TV

Privacy Policy

Accessibility Statement

JumpSport Inc. Patents

Is your site secure? How is my credit card protected?

Messaging Terms & Conditions

Messaging Privacy Policy

Legal

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