General Help

When will my order arrive?

Estimated Delivery Times Most Products typically take up to 2 days to ship from the warehouse closest to you in either Pennsylvania or California. See the ground maps below for estimated transit times. These products include JumpSport Fitness...

What is your return policy for Fitness products?

If you decide that your Fitness product is not right for you once it ships and up to 30 days of receipt, the return process is easy. The product must be in saleable condition, with original packing materials. If you would like to exchange the...

Warranty Request Form

Please be sure to review the JumpSport Return Policy before completing this form to make sure that your claim qualifies.Note Warranty terms and periods of eligibility are differentiated by product and/or component. You can see specific warranty...

Do you offer free shipping on all your products?

We currently offer free shipping on most of our products shipped within the contiguous United States. Some parts orders (typically not featured on the website) do not have free shipping. Fitness shipments going to Hawaii or Alaska will incur an...

How do I track my order?

We do our best to keep your shipping status updated on your jumpsport.com account, however sometimes there can be a delay in the status. Please use the tracking emails to confirm shipment. Orders typically ship 1 to 2 business days after you...

Can you ship to APO/FPO, P.O. Boxes, or international addresses?

We currently do not ship large packages to APO/FPO addresses, P.O. Boxes, or international addresses. Products under 9 lbs can be shipped to APO/FPO addresses and PO boxes, but you will need to place your order over the phone. Since we do ship...

What is your return policy for Backyard Trampoline products?

If you decide that your Trampoline product is not right for you once it ships and up to 30 days of receipt, the return process is easy. The product must be in saleable condition, with original packing materials. We will refund your purchase price,...

Return Request Form

Step 1 Please review the JumpSport Return Policy before filling out this form, to make sure that your claim qualifies!Step 2 Complete this form:

How do I return an item?

If you are within 30 days of receipt, to arrange for a return, complete the online RMA Request Form (for either Fitness or Backyard products). If you are outside of the 30 days of receipt, and feel this is a warranty issue, please complete the...

How do I submit a Warranty Review Request?

Please make sure your item is still under warranty, as reviewed above, and complete the online Warranty Request Form. Once submitted, our team will review your case and contact you within three business days regarding next steps. Please be sure to...

What does not qualify for a refund?

The following types of items do not qualify to be returned for a refund: Items received damaged or defective goods - we will happily replace needed parts on such items at no cost to you. Promotional items which were provided free of charge. All...

Why do I need to provide my email address when I check out?

We use the email address provided at checkout for transactional messages about your purchase, including your order confirmation, shipping and tracking updates, and any questions or issues that require us to contact you about the order.If you...

Missing, Damaged, or Defective Merchandise

JumpSport takes great pride in the products we offer. We are constantly evaluating the quality control of our products, and our packaging and shipping methods. Please inspect all components prior to assembly to insure that you do not have any...

How does freight delivery work?

Large orders (multiple fitness trampolines or large backyard parts) will ship via a freight carrier instead of a parcel service like UPS or FedEx. The freight carrier will contact you via phone to schedule a delivery appointment. In some...

How do I cancel my order?

If you wish to cancel your order, please contact Customer Service immediately at 1-888-567-5867 and have your order confirmation number ready. If you are unable to contact Customer Service by phone, send an email immediately to...

What forms of payment do you accept?

In addition to accepting VISA, MasterCard, American Express and Discover credit cards, JumpSport also accepts payments via PayPal, which allows our customers an extra layer of security and expands your payment options to include any credit card or...

I need help from an agent

Hello! At JumpSport, we are committed to quality, safety, and service. If you have a question or feedback, please contact us: Chat with us via the "Chat" icon in the bottom right corner of our website Email us via the "Chat" icon in the bottom...

Can I refuse to accept delivery or cancel a shipped order?

JumpSport is always concerned about your satisfaction. However, should you decide to cancel a shipment in progress or refuse delivery of an item legitimately ordered from us, then a credit will be issued for the item as provided for in our Return...

What is your return policy for Wurf or AlleyOOP Ergonomic products?

If you decide that your Wurf Board, AlleyOOP Rocker Board, Wurf Desk or accessory product is not right for you within 60 days of receipt, the return process is easy. The product must be in saleable condition, include all original parts (such as...

Product Availability and Substitutions

If they product you are looking for is unavailable or out of stock, please continue to check each product page for estimated availability. We appreciate your patience and understanding at this time. If you cannot add the item to the cart, we are...

Do you charge sales tax?

We charge sales tax only on orders shipped to California, Texas, or Missouri addresses, based on the local tax-rate of the address where the order is being shipped. Each purchaser is responsible for determining his or her own sales tax obligation.

How is my credit card charged?

If you purchased using a credit card or PayPal, the charge on your statement will appear under "JumpSport, Inc." When you place your order, an authorization for the total dollar amount of your order will be reserved on your credit card or PayPal...

I only received part of my order

Most orders are shipped in multiple boxes from our warehouses in Texas, Pennsylvania, and California, which means they may not all be delivered on the same day. If your items are shipped via UPS or FedEx, you will receive an email directly from...

Register Your Product

What is your return policy for Free Wurf Board Promotions?

Please note that Wurf boards received as part of a free promotional offer are non-returnable and not eligible for an exchange. However, the product is covered by a 30-day product warranty from the date of receipt. This warranty applies to any...

How do I use coupon codes at checkout and what if I missed it?

Discount or Coupon codes can be entered during checkout. If you forgot to apply your code, please contact us at [email protected] within 24 hours of placing your order and we’ll be happy to help adjust it. Please note, only one coupon code can...

How do sales and price adjustments work?

JumpSport periodically runs sales on our website. If an item goes on sale within one week of your purchase date, we can issue a store credit for the price difference. Store credits do not expire. We do not provide rain checks for items that are...

What are your standard shipping terms?

Our standard shipping terms are pre-paid FOB destination. We handle logistics for your shipment until it reaches the customer provided delivery address (Will call orders or customer-provided labels excepted). Customer is responsible for the...